Shipping Policy
We appreciate your choice of xosr.shop. We are committed to delivering our high-quality, minimalist products safely and reliably to your doorstep. This Shipping Policy governs all orders placed by customers within the United States. Please review our logistics timeframes, costs and terms below.
1. Shipping Destination
We specialize in serving the domestic United States market. Currently, we ship to all valid physical residential and commercial addresses within the contiguous United States, Alaska, and Hawaii. We do not support shipping to P.O. Boxes, APO/FPO military addresses, or international destinations outside the United States at this time.
2. Shipping Cost: Free Shipping
To provide maximum value, **all orders qualify for free shipping**. There is no minimum-order requirement. You will not be charged any shipping fees at checkout, with no hidden subscription fees or additional delivery surcharges.
3. Order Timeline & Delivery Framework
Our comprehensive delivery timeframe is distinctly divided into Handling (Processing) Time and Transit (Shipping) Time:
Order Cut-Off Time: 5:00 PM (MST - Mountain Standard Time), Monday to Friday. Orders placed after 5:00 PM MST will begin processing on the following business day.
Order Handling Time: 1 to 3 Business Days (Monday to Friday). During this phase, we verify billing, run quality checks, safely package the items, and hand them over to our domestic logistics partners. Orders are not processed or dispatched on weekends or public holidays.
Transit Time: 7 to 13 Business Days (Monday to Friday). This is the actual duration it takes for the carrier to transport your package from our fulfillment center to your delivery address.
Total Estimated Delivery Time: Combined, you can expect to receive your order within 8 to 16 business days from the moment the order is validated.
4. Order Tracking & Delivery Confirmation
Within 24 hours of your package leaving our distribution hub, we will send an automated Shipping Confirmation Email to the address provided during checkout. This email will contain your unique tracking number and a direct tracking link. You can track your package's journey in real-time via our website or directly through the carrier's portal.
5. Address Modifications and Cancellations
It is the customer's responsibility to ensure that the shipping address is completely accurate at checkout. Because we strive to process orders rapidly, we can only accommodate address changes or cancellations within 2 hours of order placement. Please contact us immediately at support@xosr.shop or call +1 239-496-3151 for urgent corrections. We cannot reroute or cancel orders once they have entered the fulfillment cycle.
6. Missing, Lost, or Delayed Packages
While we partner with elite global logistics networks, unforeseen delays (such as extreme weather disruptions, customs bottlenecks, or postal carrier strikes) may occur. If your package has not arrived within 18 business days, please email us at support@xosr.shop. We will open an official investigation with the carrier. If a package is formally declared lost in transit by the carrier, we will issue a complete replacement or full refund immediately.
7. Corporate Accountability
The xosr.shop brand and website are owned and managed by PIMA RIDGE APPAREL LLC. All logistical fulfillment is monitored and managed to comply with United States consumer protection laws.